Kriya Privacy Policy — Your Information Is Our Responsibility
Last updated: January 2025. This policy explains in detail how personal information of kriya platform users in Bangladesh is collected, stored, and protected.
Before reading this Privacy Policy, please note that by registering on the kriya platform or using any of its services, you are considered to have fully accepted the terms of this policy. The protection of your personal information is our highest priority, and we never disclose information without authorization under any circumstances. This policy has been drafted in compliance with applicable data protection laws in Bangladesh and international standards. If you have any questions, our support team is always ready to assist.
1. What Information We Collect
When you register on the kriya platform, we collect your name, email address, mobile number, date of birth, and payment-related information. A copy of your national ID card or passport may be requested for identity verification purposes, and it will be used solely for that process. Behavioral data — such as your activity on the platform, the games you play, and the markets you prefer — is also recorded automatically and used to improve the quality of our services. Technical information such as your device type, operating system, IP address, and browser details is collected automatically as well, which helps ensure security. We collect only the information that is necessary and do not request any additional personal data.
2. How Information Is Used
Collected information is primarily used for account management, transaction processing, identity verification, and customer service. Behavioral data may be used to personalize your platform experience and recommend games or offers based on your preferences. The system automatically analyzes data to prevent fraud, comply with anti-money laundering (AML) policies, and detect suspicious transactions. With your consent, information about new features, updates, or important notifications may be sent via email or SMS. Where we are required to provide information to relevant authorities to meet legal obligations, we will do so in accordance with applicable law.
3. Sharing Information with Third Parties
Kriya never sells or rents your personal information to any third party for commercial purposes. Limited information may be shared with trusted service providers for specific purposes such as payment processing, identity verification, and technical infrastructure management, though they are equally bound to uphold the same privacy standards. Information may need to be disclosed in response to court orders, regulatory directives, or legal obligations, and we endeavor to notify you in advance wherever possible. In the event of a change in company ownership or a merger, data may be transferred, but the new authority will also be obligated to protect user data under this policy.
4. Data Protection & Security
Your sensitive information is stored and transmitted using industry-standard SSL encryption technology to prevent unauthorized access. Our server environment undergoes regular security audits, and any vulnerabilities are identified and remediated promptly. Payment information is handled in accordance with PCI DSS standards, which is an internationally recognized security framework. In the event of a data breach, affected users will be notified as quickly as possible and immediate action will be taken to minimize harm. You are advised to use a strong password for your own account security and to never share your login credentials with third parties.
5. Your Rights
You may request to view the information we have collected about you at any time and ask for corrections to any inaccurate data. After closing your account, once the legal retention period has passed, you have the right to request deletion of your data. You can unsubscribe from marketing communications at any time and adjust your notification preferences from the platform settings. You also have the right to object to the processing of your data or to request restriction of processing under certain circumstances. To exercise any of these rights, please contact our support team directly.
6. Cookies & Tracking
The kriya platform uses cookies to enhance user experience and manage sessions. Essential cookies are necessary for the proper functioning of the platform and cannot be disabled. Analytical cookies monitor user behavior to help improve our services, though these can be managed through your browser settings. Third-party cookies may be used only where connected to essential services such as payment gateways or security checks. You have the option to delete cookies or block new ones by changing your browser settings, though this may affect some platform functionality.
7. Data Retention Period
Necessary information is retained while your account is active, and even after account closure, certain data may be kept for a specified period in accordance with legal obligations. Financial transaction records must be retained for a minimum of five years in compliance with Bangladesh's anti-money laundering regulations. Once the legal retention period expires, data is securely deleted with no possibility of recovery. Data collected for advertising or marketing purposes will be deleted at your request at any time.
8. Policy Changes
Kriya reserves the right to update this Privacy Policy at any time, and notification of significant changes will be provided via your registered email or through the platform. Continued use of the platform after any changes will be deemed acceptance of the updated policy. We therefore encourage you to visit this page regularly to stay informed of the latest policy. If any part of the policy is unclear, please contact the support team and we will be happy to provide a detailed explanation.
Key Commitments at a Glance
No Data Sales
Your personal information is never sold or rented to third parties for commercial purposes. Data is used solely for the purpose of providing our services.
Encryption Protection
All sensitive information is stored and transmitted using SSL encryption and PCI DSS standards. Your payment information is always secure.
Your Control
You always retain the right to request access to, correction of, or deletion of your data. Simply contact the support team for assistance.